14-01-2020 07:18 PM in
Galaxy S10 SeriesHi, since recent security updates I seem no longer to be able to unlock my S10E (SM-G970F) using my finger print or face recognition. As I understand, these updates were related to exactly that: biometric data security patch (but intended for S10 problems).
When pressing the 'on' button at the right side, which is also the finger print scanner, I always have to enter my PIN code now. This screen also shows the message (Dutch) "voer uw pincode in, zoals vereist door het beveiligingsbeleid, in plaats van uw biometrische gegevens te gebruiken", loosely translates to: "enter your PIN code, as required by the security policy, instead of using your biometric data".
I already removed and re-entered my biometric data: still the same.
Anyone else having this problem? Am I missing some setting?
I would like to be able to unlock just using my fingerprint again.
14-01-2020 07:54 PM in
Galaxy S10 SeriesYou could wipe the cache partition, might help with problems after an update.
19-01-2020 10:32 AM in
Galaxy S10 Series19-01-2020 10:32 AM in
Galaxy S10 Series