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Original topic:

Caller ID and Spam protection / Call Recording

(Topic created on: 13-04-2020 06:02 AM)
Adii99
Apprentice
Options
Galaxy S10 Series

Hey my phone is not allowing me to turn on caller Id and Spam Protection also it is not showing option of call recording

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3 REPLIES 3
BandOfBrothers
Samsung Maker ★★
Options
Galaxy S10 Series

Hi @Adii99 

 

As far as im aware Samsung removed Call recording and does no longer support apps that provide this facility.

Call-record. 

 

Have a look in the Playstore for a 3rd party option.

 

This is possibly due to privacy etc in certain countries.

 

In regards to the other features.

 

Spam Protection 》 are you launching the phone app and pressing the 3 little dots in the top Rh corner and choosing settings. Is call and spam protection greyed out there ?

This is how it looks on my phone.Screenshot_20200413-061755_Call settings.jpg

 

Screenshot_20200413-061628_Call settings.jpg

 

Are you using any type of 3rd party call app / launcher etc which could affect certain features ?

 

If not try a soft reboot by turning the phone Off and On.

 

In regards to caller ID you may want to speak with your network to ensure they have turned this feature on at account level.

 

🌈 Stay Safe  🌈 

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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Adii99
Apprentice
Options
Galaxy S10 Series

the option is greyed out.

Screenshot_20200413-163857_Call settings.jpg

 

Roberto2808
Apprentice
Options
Galaxy S10 Series

I have that option greyed out in my phone too too. I have a Note 10+ (SM-N975U1) which I ordered from the US, and I'm using it from Latin America.

Some posts say that it might be to region restriction or maybe my network carrier doesn't support that feature... Anyway, the only solution that seems to work (according some posts in the web) is to flash the firmware with Odin, but I'm afraid to even try it since I believe it might create conflicts with Samsung Knox or another security feature within the phone.

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