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Original topic:

black screen on s10

(Topic created on: 05/03/21 09:54)
gallijg73
First Poster
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Galaxy S10 Series
I have a S10 of which the screen is 99% black with the slightest white view at the top after my granddaughter had hold of it.
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CarloL
Moderator
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Galaxy S10 Series

Hey @gallijg73, this doesn't sound right, can you share a screenshot of the S10? Also, is the phone damaged in any way? Make sure that the brightness is not at the lowest by pulling down the Quick Panel from the Home Screen and adjusting it; it would also help being in a dark room to see if the screen is more visible. Try with a Soft Reset by pressing and holding the Volume Down as well as the Power buttons for 10 seconds. Is the full screen visible now? 

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gallijg73
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Galaxy S10 Series
cant open the quick panel nor access main screen there is a very small amount of screen available at top of screen

20210305_101417_172.jpg

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APARMAR
Helping Hand
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Galaxy S10 Series
It seems like she has broken the OLED screen so the bit which is black is all dead and the white bit is what is left of the screen. You need to get a screen replacement.
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gallijg73
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Galaxy S10 Series
thank you for your input.
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