Awful audio quality when on a discord/Skype call

[unknown56]

Hello, 

I've had my S10+ since some months already. I switched from an HTC 11, with which I had the exact same issue I'm going to describe.

Basically, when I start a call using discord, Skype or whatsapp, my audio quality becomes really bad. I'm using earphones with a built-in mic. It means that I can't multi-task while being on call. I can't listen to Spotify, nor watch Netflix or YouTube because the audio quality is just awful...

On discord, you can change the communication mode (VOIP) to call mode. When on call mode, the audio quality from other apps is perfect, but I cannot be heard : my mic stops working.

So I think that's a lead. I read on internet that people had found a small fix, they forced the phone to be in call mode and everything worked well. It is not a permanent fix however and it's complicated to do.... 

Can I get some help please?

I hoped that by switching phone, my issue would go away... It is really annoying. I would like to be able to watch series while being on call with someone, for example. 

Thanks. 

[EpikHllo]

Yeah I feel you man its actually sad

[FixTheSound]

Hey

I actually made a bug report almost a year ago. Sadly I think the guy I was speaking with on Live chat just wanted to me leave, so he told me he'll pass it on.

https://eu.community.samsung.com/t5/Galaxy-S10e-S10-S10-S10-5G/s10-Low-Audio-Quality-of-Media-While-...

Next year will be goodbye Samsung.

[DanielBoateng]

I don't know why this is still a problem. I am trying to watch a YouTube video with in a Discord call with my girlfriend. While the call quality is fine. Everything that uses sound on my phone sounds like it's under water. I really don't understand how this is a problem on a Samsung phone where multitasking is such a big thing. Also Samsung is partners with Discord as well. I love Samsung as a company, if supported them my whole live. But suff like this really makes me sad. Even the thought to going to another phone brand is in my head lately. These small issues are the worst. Cut they actually pretty big and annoying and Samsung doesn't see it.

[DanielBoateng]

Happens on my S20 Ultra as well.... So sad to have problems like this when you have spended so much money towards the company.

[DanielBoateng]

I see where your coming from. I'm frustrated like he'll ass well.

[Elxyopo]

This is because Skype and Discord are VoIP, this is not a problem with the device nor with Android

[DanielBoateng]

Why can't it be fixed then?

[PPSeriousGang]

I think I may have just found the answer (funnily enough after i made my own post for it). Set discord to run off of OpenSL ES, and the problem will be solved, at least for me! Hopefully this works for you!

[Lolkas]

This definitely is a Samsung issue. I am coming from the Oneplus 5t and I have never encountered this problem. Music in a call, videos in a call, absolutely no issue.  I was in shock when I realized that I cant listen to music properly while in a call, not even with headphones. Sad to see for how long this issue is around...

[kirbyt]

How do u do that?