AUTHORISED REPAIR OR NOT?

[DJH1971]

Need a bit of advice here.

I currently own a S10 5G, but I smashed the glass on the back of the phone.

I have got an appointment to hand in the phone for repair at the Samsung Liverpool store.

Trouble is, I originally purchased the phone at an EE store (which is the network I am with).

The phone is registered on Samsung Members though.

They have asked for a copy of the sale receipt which I still have.

My concern here is would this be regarded as an authorised or unauthorised repair by EE.

I am eligible for an free annual upgrade with EE next month if I exchange the Galaxy S10 5G, but I am bit worried if this would be classed as an authorised or unauthorised repair as I didn't go through EE.

I have been looking at the small print on the EE website where it states that if an authorised repair has been carried out I will have to pay a charge, and a charge of £310.00 has been quoted just for a Galaxy S8.

Therefore could do with some help deciding whether to cancel this appointment and go through EE.

[Staky]

maybe try calling or asking EE if this will affect your upgrade.

good luck 🙂

[Aklima]

Hi,
I don't seem to understand why it should be a problem. I have never come across this. I once brought a phone for carphoneware house and they told me my phone warranty from their company expired and I got told Samsung has 2 year warranty and should check with them. I never got charged from carphoneware house. Also if u didn't mention to ee u need a repair how would they know.

[DJH1971]

The Samsung Store in Liverpool have asked for the EE receipt so I have a feeling it will be going on EE's records.

[Aklima]

Hi,
I really don't know why they asking for receipt when u have IME number. But its really upto you if u wanna go ee. U can also ask the ee community on this.

[Aklima]

Hi,
you can contact Samsung for repair on the members app. I had my s8 plus for repair and never got asked for receipt. Maybe you can go back to the store and ask a different person.

[BandOfBrothers]

@DJH1971 

It will show as an authorised repair as your going through a Samsung Experience Store or Samsung Service Centre.

If you were choosing to use a Highstreet Repair shop then it would be an unauthorised repair which can then affect the remaining manufacturers warranty.

EE themselves I assume would send a Samsung phone to Samsung for repair if their own repair house couldn't sort the issue.

The Samsung Service Centre can check on the warranty status of the phone via the phone's imei and serial number.

Asking for the receipt is a proof of ownership request.