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Original topic:

Audio stops when screen timesout

(Topic created on: 02-10-2022 08:08 AM)
Angmilla
First Poster
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Galaxy S10 Series

I've got a Samsung S10e. My apps or playlists stop playing as soon as the screen times out or I lock the screen. How can I listen to my phone without keeping the screen open?

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5 REPLIES 5
Anonymous User
Not applicable
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Galaxy S10 Series

the apps lock it is normal. For the music player go into settings of the samsung music apps and make sure that the option saying play when screen off  is active.

Let me know!

Angmilla
First Poster
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Galaxy S10 Series

Thanks, I dont have Samsung music apps on my phone. After reading a solution on someone else's post. I went into my battery settings and took my apps out of the sleeping folder. I also changed the phone optimising settings to give permission to run in the background. I'm not sure which step worked, but sound runs through the night now👌🏽👌🏽

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Anonymous User
Not applicable
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Galaxy S10 Series

Perfect!

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Sk28
First Poster
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Galaxy S10 Series

I have a Samsung S20 note, when im on a call if the screen times out I can’t be heard bor can the person on the call hear me! How do i fix this?

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AndrewL
Moderator
Moderator
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Galaxy S10 Series

@Sk28: Are you using the stock Phone app when this issue occurs, or a third party option such as WhatsApp? Furthermore, are you using a Bluetooth or wired headset? If you press the Power button on the side of the device when the issue occurs, does this restore the sound?

If the issue is stemming from a third party app, try heading to Settings > Apps > Select the relevant app > Battery > Allow background activity, and toggle this option on, to see if this helps. 

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