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Original topic:

ASHA

(Topic created on: 30-07-2020 07:45 PM)
DavidHa
Apprentice
Options
Galaxy S10 Series
I have recently purchased an S10 lite with android 10 software. I was advised that the android 10 supports audio streaming for hearing ***** ASHA but can not find any option in my settings for this feature. I have a cochlear implant and a hearing aid which both support audio streaming but although android 10 was advertised as supporting this feature, it is not available on my phone. This feature is the only reason I upgraded from an S8 to this S10 and am extremely disappointed that it will not work. I was under the impression I could stream music and phone conversations direct to my hearing aid and cochlear implant. Can anyone help please. David
7 REPLIES 7
BandOfBrothers
Samsung Maker ★★
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Galaxy S10 Series

Hello @DavidHa 

 

A Google and forum search does bring up some information about this feature and Samsung phones.

 

One such thread is Android-Streaming-for-Hearing-*****-ASHA-support-in-Galaxy-A. 

 

I hope this and other resultsvia a search may yield further information for you.

 

I wish you all the best with this situation. 

 

🌈 Stay Safe & Stay Alert.  🌈 

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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AndrewL
Moderator
Moderator
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Galaxy S10 Series

@DavidHa: If you go to Settings > Accessibility > Hearing Enhancements > Hearing Aid Support > Bluetooth Hearing Aid, and follow the on-screen prompts, you should be able to sync your hearing aid to the device. If you're still having issues, check the Google Play Store to see if there is a companion application for your hearing aid, as this may be required to access some of the features you wanted. For further clarification, please contact the hearing aid manufacturer directly.

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DavidHa
Apprentice
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Galaxy S10 Series
Unfortunately there is no Hearing aid support or Bluetooth in my Hearing Enhancements listing
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DavidHa
Apprentice
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Galaxy S10 Series
Just been informed by Samsung remote support that hearing aid streaming does not work on Galaxy S10 Lite
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Davof
First Poster
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Galaxy S10 Series
ASHA streaming only works on S9, S10 and S21 plus latest Note model. Its a flagship model premium feature that should be available on all samsung phones. Its as if Samsung think that only people who can afford premium devices can afford hearing *****. This feature has been available on all Apple devices since 2013.
hansopanso
Journeyman
Options
Galaxy S10 Series

Can anyone verify the S21 series indeed supports ASHA. The post above from @Davof is the only thing I found on the internet that says it should work. 

On Samsung’s site: (https://www.samsung.com/global/galaxy/galaxy-s21-ultra-5g/specs/) below “Accessibility” it reads:

  • Hearing aid compatibility
  • Bluetooth® hearing aid support

Is that the same as ASHA compatible?

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Seduraed
First Poster
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Galaxy S10 Series
There is no reason that ASHA is not enabled on all Samsung phone. As this feature is availa le on all phones runninf android ten or later it should be activated. As deaf ed is a disabilty this is discrimination contrary to the equality act of 2010. Can everyone on this group please contact Samsung UK and make a formal claim under tbe act. Once that is done we can pass this through to the regulator.
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