Hi @Lava087
That's not good at all !
My phone is bought from Samsung and I did the update a few weeks ago without issue but I always back up beforehand just incase something is lost in the process such as photos etc. I use Samsung Cloud and Dropbox.
People use a Sd card or other online vault options.
Try putting the phone in Safe Mode which disables any downloaded apps and leaves the stock ones Live and then see what happens. If things improve then one or more of your apps could be clashing and needs updating by the developer. Come out of Safe Mode and start deleting your most recent apps one at a time as a process of elimination.
May I suggest the following which may / may not help.
1. Turn the phone off and then from a set series of button presses go into the phones system files and clear the cache. No information is lost this way.
2. As a very last resort back up and remove any relevant Sd card and factory reset.
2. Let a Samsung Experience Store / Samsung Service Centre have hands On or take it back to your nearest o2 Highstreet Store Store however I'd recommend using Samsung as they know their hardware and software better and an o2 shop would typically send it away.
Create a back up before relinquishing your handset.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
