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Original topic:

999 calls

(Topic created on: 24-10-2021 07:50 PM)
paula2604
First Poster
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Galaxy S10 Series
I can't phone an emergency number from my S10. My sister is having the same problem with her J6. The screen freezes and it won't connect. Obviously I don't want everyone dialling 999 but just wondered if anyone has noticed this?
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15 REPLIES 15
AminH
Moderator
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Galaxy S10 Series

Hey, @paula2604! Does this issue occur when calling other numbers as well or just the emergency services? 

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paula2604
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Galaxy S10 Series
Just emergency, 999 and 112
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kingtom
Navigator
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Galaxy S10 Series
Try putting the device in safe mode and try and see what happens. I had this issue some time back and it was a 3rd party app
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paula2604
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Galaxy S10 Series
Sorry to ask but how do you put it in safe mode? Did you find out what app it was causing the problem?
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CarlH
Moderator
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Galaxy S10 Series

Hi @paula2604. To set your phone in Safe Mode, hold the Power button and then long press on Power off on the screen. This will change to Safe Mode. Tap on this and your phone will restart in Safe Mode. To exit Safe Mode, restart your phone as normal. Hope this helps! ^CH

bcuk
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Galaxy S10 Series

I am having this exact issue too. S10+ cannot ring 999 or 112. This is incredibly dangerous, I needed to call the police earlier and was unable to! 

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bcuk
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Galaxy S10 Series

I think this is a bug. I tried several times from both SIM cards (I have dual SIM) and it just freezes up and never connects

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paula2604
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Galaxy S10 Series
Yes thats exactly what happens with mine and my sisters phones. So dangerous, twice I've needed to call 999 and not been able to. Luckily both good outcomes but so dangerous.
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