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Original topic:

50% off phone cases promotional code problem

(Topic created on: 03/05/19 16:05)
Nige1
Explorer
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Galaxy S10 Series

So I tried to purchase a new case using the promotional code. However the item went out of stock before I could complete the purchase, now they are back in stock but the code won't work. I contacted Samsung through members online chat and they could offer me no assistance 'wrong department' I need to use feedback and send an error report. ☹☹☹

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11 REPLIES 11
AndrewL
Moderator
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Galaxy S10 Series
@Nige1: Sorry to hear you're having issues with your purchase. If you are placing the order on the Samsung website then I recommend giving the Shop Team a ring on 0330 726 7467 where an advisor will be able to look into this for you. In the meantime, please send an error report via the Members app.

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Nige1
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Galaxy S10 Series
I was told I had to speak with the Samsung members team as they issued the promotional code, so far it seems no one wants to help, I have already sent the error report but had no reply.
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Nige1
Explorer
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Galaxy S10 Series

Spoke with Samsung shop they can't help, they gave me a number for promotions, they can't help. Spoke with Samsung members online chat, they won't help.
What's going on Samsung ?

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BilaalRaja
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Galaxy S10 Series

I am having the exact same issue and have been through the exact same process. Sort it out Samsung. 

BilaalRaja
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Galaxy S10 Series

Screenshot_20190503-143321_Samsung Internet.jpg

 

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Nige1
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Galaxy S10 Series
Been round in circles again today, supplied screen shots of the offer as requested by Samsung and this was the final reply,

Thanks for the screenshot. Looking into this, there is nothing more we can do from here we're afraid.
This is typically handled by the Online Shop and Promotions Team.
We'd recommend you speak to the Promotions Team once again to see if they could provide an alternative code on this occasion. ^RA
Absolutely ridiculous!
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Solution
BilaalRaja
Apprentice
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Galaxy S10 Series

Typical from Samsung to be honest, they'll reel you into buying their stuff, then when an issue arises they can't be arsed helping. So frustrating!

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Solution
Nige1
Explorer
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Galaxy S10 Series

Samsung came up trumps👍 they have been in touch and offered me an extra £5 off my purchase on top of the 50%

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BilaalRaja
Apprentice
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Galaxy S10 Series

May I ask exactly how you got in touch with them? I have tried every means of contacting them, all to no avail.

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