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Upgrade Program Review

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First Poster

I spoke to close bros and they implied shouldn't be a problem but they need Samsung to authorize. I have a few special events and would have liked to have tried the S10+ camera.  I have also spoken to carefone warehouse who do a similar option so may go with them.

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Explorer
Hi Samsung Upgrade Programme is a stinker.
I've not yet received envelope or instructions to send my old phone back I'm scared I'm going to be saddled with paying 2 phones off
Never ever will I trust Samsung.....
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First Poster

Very interesting reading. I have a very good condition s8 and am very tempted by the s10 upgrade program. 

If I've understood correctly, when you upgrade at the 12m stage the return of your old handset triggers repayment of the original loan. If so, does that mean I'm better off not using the trade-in scheme when joining the upgrade scheme since the outstanding loan in 12m time will be £360 if no trade in compared to about £250 with a trade in? Then I'm free to sell my s8 privately. Yes, the deposit and monthly payments will be higher but I can manage those.

Also, what if in 12m there is no equivalent phone to upgrade to e.g. development or component issues delaying launch?

Thanks

 

 

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Explorer

It's all choice to suit your pocket. All trading in a phone into the scheme at the start for day Galaxy S10 means Samsung enhances the value of your S8 by nearly £100 Buying websites currently on average only pay £150//£177 for S8 however Samsung give £250 on its upgrade trade in value.. You can't trade in a  secondary trade in phone phone not paid off.. You need to settle S8 finance. 12 months is Samsung benchmark they may delay a model say 15 months but the scheme will adjust itself accordingly and likewise the small print reads we reserve rights to withdraw the scheme at any time. The programme is great value 0% interest x sim free x when I upgraded my S9+ to S10+ my trade in was so good my payment dropped £2 a month. The admin of the program is problematic so beware many members had issues with Samsung honouring its free Air Pods promotion with the programme.. So you take your choices.. The phones are great. 

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Apprentice

Disapointed with them, second year in a row they have sent the your window is open message early in error ,  this time right on the Note 10 release day (and one a few days before to say get ready.) 

 

You get all excited sign in to be told your not eligible yet. When you call support your promised a call back only to get a crappy email saying they are sorry they made a mistake, and I can have the pleasure of buying there product in 3 months.

 

Not good enough, and maybe I will look elsewhere.

 

Thanks for wasting my time Samsung.

 

 

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First Poster

I have spoken to Samsung about the fact that essentially half the trade in value of an old phone when entering the upgrade programme is then lost when coming to renew after year 1 as the trade in value is deducted over the 24 month period.  This makes the advertised figure for trade in of an old phone false.  The full trade in value would only be applicable if the upgrade programme is not used therefore either you pay more than a new customer entering the programme or don't ever use the upgarde programme.  Samsung will only say that its a brand new contract so you loose half the value of the trade in of an old phone when using the programme.  Has anyone else noticed this?

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First Poster

I have a similar issue, I can upgrade now I've had it for more than 12 months, I can pay offf the rest of the loan so I own the phone outright, then sign up again to the upgrade program with trading in the note 9 for the note 10+ cause it says you can get up to £400 off, and my phone is in immaculate condition. The terms and conditions say you can't upgrade if your phone is still in the upgrade program, but surely if you pay off the phone you can do what you want with the phone. Including doing the trade in for the 400 discount. Or am I thinking this in the wrong way? 

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Apprentice

I have made the same point.  Have you talked to anyone other than the Philippines support centre who is not really able to help.   I am conisderng legal action as my upgrade is over a year due now. 

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First Poster

No one seems to really be ble to help or understand the problem.  Thinking of buying out the contract now as if they ever get my due upgrade it will be more than a month from the new phone launch every year.  Thought the upgrade programme was really too good from the strat.  It's like they just put the offer out there with no decent planning!

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Apprentice
I took some legal advice and seems Samsung is in breach of thier contract. I have written to them about this breach. If they do not reply, I am considering stopping the direct debit which may force them to talk to me.
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