Note 9 not see bluetooth device

[Elvb]

Hi,

I have an Ausdom bluetooth  headphones  that  worked ok with a Galaxy  7 but now I have a Note 9 and when  I do a scan I'm  not seeing the  device. Any help would  be  appreciated. Thanks

[strawberry cake]

Hi!

-please turn off and on both your headphones and phone
-turn on the Bluetooth on your headphones and phone
-do a re-scan

Thanks ^_^

[Elvb]

I have done  that several  times and still unable  to see the headphones. 

[strawberry cake]

Hello!

Please try clearing the Bluetooth Cache:

Settings > Apps > Menu > Show system apps > Bluetooth > Storage > Clear Data then restart your phone

or check for newer software update (if there's one):

Settings > Software update > Download updates manually

or Settings > Biometrics and security > Security update

Thanks ^_^

[Elvb]

Done all the above . I think  the issue could be a compatibility  issue.  The phone  work ok on some other  bluetooth  devices.

[strawberry cake]

Hello!

Will you be able to check the system requirements of Ausdom bluetooth headphones , specifically the Android OS, please?

Does it says it can connect to Android OS 8 or 9 phones, please?