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Note 9 faulty camera

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Hello all, I prordered a note9 phone and got it on 24 August. After around 5 weeks, I noticed The camera of the phone started to show buzz sound and strong unusual vibration when in auto mode and live picture mode. First reported via phone line, on 3 October. It has been confirmed by Samsung Manchester repair centre this week. The camera is faulty. Been calling customer services, the only solution that samsung offered is repair. Our request to have a brand new replacement phone sent to us has been rejected. If this is Samsung's so called high level customer service, I am sure no one else will buy  note 9 in the future. This is not a one off incident and I have googled online, several people have the same issues. Who will want to spend £1100 on a flagship phone and have it repaired. Its only 6 weeks old and it's been identified its a faulty phone by Samsung own engineers. The phone hasn't got a manufacture satisfactory quality. My reference number is *****. I will contact my credit card company for a refund under section 75. It's a really bad experience and very poor customer service.

28 REPLIES 28
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That dosnt work becouse megga cam dosnt zoom and its the zoom that couses the problem

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There lack of care us so bad I'm done after the note 9 ill just buy a great wacom tab and a one plus 7 pro
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First Poster

Did you got the refund ? By your credit company sir ?

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@Un1v3rs2LK1ng wrote:

Did you got the refund ? By your credit company sir ?



Nope no refund. They replaced the camera for free. 

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No I didn't got any refund. 

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I have the same issue constantly! 

 

Camera buzzes and screen is fuzzy when zooming in. This doesn't matter which mode the camera is in. Anytime we zoom, whether it's a photo or video, it becomes fuzzy and makes a strange buzz sound. 

 

The temporary fix: Shake the phone vertically(while zoomed) to hopefully make the part that sticks, unstuck. 

 

Stupid but it's done this for months but after reading many posts all over seems like it's pointless to ask for a fix. 

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Samsung are aware of the problem, its a hardware issue, a camera module apparently. I took mine into a Samsung store today showed them the issue and the guys who worked there knew straight away what it was, I asked was it the camera module and they said yes and it will be fixed and returned within 24 to 48hrs, they also gave me a loan phone to use, so was happy with the service I received. I will update this message when I get the phone back.

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Issue fixed and phone back already, It was a camera module, the parts they replaced were (M-cam, kit, sub ) the receipt states, but all working perfectly now and was a great turn around time.

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Awesome, 

 

Thank you for the reply! I will need to reach out to them. 

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My phone also has the issue, samsung chat have booked a repair for me and sending someone to my work to collect phone and fix within an hour time slot.

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