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Broken S Pen Galaxy Note 9

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First Poster

Was wondering if anyone has had the same issue as I have been reading online and it seems quite common for the s pens to be breaking on the new note 9 

 

I for one am not very happy at all as I have just recently bought a note 9 has not been a month yet just over 3 weeks ago an have hardly used my s pen 

 

Today I went to use the pen took out from the phone and it snapped in my hands almost leaving the tip stuck inside and the clicky part in my hand (no extra force was used) luckily I managed to shake other half out 

Not at all what you would expect for a £900 phone 

I had a Note 4 S-pen for ~3-4 years and no issues.   My Note9 S-pen is now un-usable in less than 4 weeks

 

Contacted samsung support team and was told it is classed as physical damage to the phone and simply told to buy a new one nothing more they can do (yet they are none in stock nor a replacement pen not available online)

 

Not a very happy customer as I upgraded from an s8 simply for the new features with the pen. Hardly any use within a month has rendered it useless due to cheap quality and fragile materials I suspect 

16 REPLIES 16
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First Poster

Same thing happened to me. Just fell apart at the yellow joint with the gold...Looking at it really close, it doesn't even look like it was glued or ?

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I'm within six month of purchasing my Samsung Galaxy Note 9 phone, as well, & my stylus broke & is stuck in the phone. Can I get a replacement, as well?

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I'd hope you can still buy a S pen on the Samsung site. Pens get lost and broken. I've lost an S pen for a Note before, which is why I bought a spare at the time I ordered my Note 9. No breakage yet, but my backstop S pen is in place. After all, what is a Samsung Note without a digital stick?

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New Member

My stylus is cracked. I'm scared to use it now. How do I get a replacement. This sucks

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Am I right in thinking that the Samsung Fold will have a S Pen? That's sure to get broken when folded...

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That is where my pen broke as well.  It popped out of the phone and snapped in half when I lightly tossed the phone down, and I'd only used it a few times.  I contatced Samsung, and they told me I would be able to get a replacement.  They gave me a ticket number and told me what to do and what documentation to send.  I followed their instructions and never received a response.  I followed up multiple times to my original email documentation and still never received a response.  Has anyone actually been able to get a replacement or help from Samsung regarding this issue?

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Apprentice
I got my replacement from ebay, £10.94) however while it works ok using it manually I.e. screen write/capture etc it but it will not work as a remote I.e. you can't use it to take a photo as the button on the side isn't responsive. So it's half solved my issue of broken S pen. I tried resetting clearing cache/data from the bluetooth App to no avail. Hope this helps.
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