Was wondering if anyone has had the same issue as I have been reading online and it seems quite common for the s pens to be breaking on the new note 9
I for one am not very happy at all as I have just recently bought a note 9 has not been a month yet just over 3 weeks ago an have hardly used my s pen
Today I went to use the pen took out from the phone and it snapped in my hands almost leaving the tip stuck inside and the clicky part in my hand (no extra force was used) luckily I managed to shake other half out
Not at all what you would expect for a £900 phone
I had a Note 4 S-pen for ~3-4 years and no issues. My Note9 S-pen is now un-usable in less than 4 weeks
Contacted samsung support team and was told it is classed as physical damage to the phone and simply told to buy a new one nothing more they can do (yet they are none in stock nor a replacement pen not available online)
Not a very happy customer as I upgraded from an s8 simply for the new features with the pen. Hardly any use within a month has rendered it useless due to cheap quality and fragile materials I suspect
I'm within six month of purchasing my Samsung Galaxy Note 9 phone, as well, & my stylus broke & is stuck in the phone. Can I get a replacement, as well?
I'd hope you can still buy a S pen on the Samsung site. Pens get lost and broken. I've lost an S pen for a Note before, which is why I bought a spare at the time I ordered my Note 9. No breakage yet, but my backstop S pen is in place. After all, what is a Samsung Note without a digital stick?
That is where my pen broke as well. It popped out of the phone and snapped in half when I lightly tossed the phone down, and I'd only used it a few times. I contatced Samsung, and they told me I would be able to get a replacement. They gave me a ticket number and told me what to do and what documentation to send. I followed their instructions and never received a response. I followed up multiple times to my original email documentation and still never received a response. Has anyone actually been able to get a replacement or help from Samsung regarding this issue?