05-05-2019 03:34 PM in
Galaxy Note9 SeriesHey my note 9 wont charge when its turned on. But when I have it off all chargers work without a issue. Could it be related to the newest update?
06-05-2019 05:35 AM in
Galaxy Note9 SeriesI wouldn't think so as I'm using the Note 9 on Samsung One Ui / Pie and the latest April update with no charging issues.
Can you first try a soft reboot by turning the phone Off and On.
If no remedy this way then can you try another charging brick and cord. I appreciate its charging while Off but this is a process of elimination.
If needed then please visit a Samsung Experience Store or Samsung Service Centre for further support.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
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