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Original topic:

upday

(Topic created on: 02-08-2020 06:33 PM)
smurf78
Student
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Galaxy Note9 Series
When ever I'm on the upday news feed, my phone crashes, anyone know how I can stop this.
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7 REPLIES 7
CarlH
Moderator
Moderator
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Galaxy Note9 Series

Hey @smurf78. Do you have any other apps open when you're using Upday? 

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smurf78
Student
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Galaxy Note9 Series
not that i know of, I always close my apps.
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MarkH1969
First Poster
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Galaxy Note9 Series
Upday crashes all the time when I use it on my galaxy S9
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AndrewL
Moderator
Moderator
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Galaxy Note9 Series

Can you try going to Settings > Apps > Upday > Storage > Clear Cache, then press the Volume Down and Power buttons together for around 10 seconds until the phone restarts, to see if this helps. If not, can you confirm if you are getting any error messages when the issue occurs? 

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MarkH1969
First Poster
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Galaxy Note9 Series
hello, I have tried the above and will let you know how I'm getting on. I do not receive any error messages, upday just stops displaying and disappears
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MarkH1969
First Poster
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Galaxy Note9 Series
hi, just tried it and the same, this time I got a message saying upday keeps stopping. I have reported this in the past.
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MarkH1969
First Poster
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Galaxy Note9 Series
hi Andrew, are you able to advise?
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