Security update paused

[Balders63]

Just updated my note9 and it stating update paused at 00.00 but not complting if I press download it states please wait.... can get it to complete or cancel to restart... 

[strawberry cake]

Hi!

Please restart the phone and reconnect to a WiFi.

Settings > Biometrics and Security > tap Security Update. 

Let us know the outcome, please. 

Thanks ☺

[Balders63]

[strawberry cake]

@Balders63 

This is over WiFi right?

If not, please connect to a WiFi and retry.

If on WiFi yet persists, please try if you can update via Smart Switch on PC.

https://www.samsung.com/uk/getting-started/smart-switch/

Tanks ☺

[Toolman1958]

I have the same problem... in settings b4 I open the download screen... I have an orange dot with a "N" on it...  usually that's a message but I have nothing...

[Bartman77]

I'm having exactly the same problem, I even deleted all themes, music & games & ran several security & cleaning checks.. But still nothing!!.. Yet again Samsung bugger up a Note9 update!!

[Balders63]

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@Bartman77 wrote:

I'm having exactly the same problem, I even deleted all themes, music & games & ran several security & cleaning checks.. But still nothing!!.. Yet again Samsung bugger up a Note9 update!!

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[Balders63]

HI 

Sorted my phine note 9+ by using my laptop added smartswitch and plugged in sore my phone and started update let it conomete now all sorted... just a note need at least 20% battery for update...

Hope you get it sorted 

[Toolman1958]

Worked 4 me... had to disable avg though...

[Ubjean]

I've tried everything on web site. Any other ideas