Hi, how are you? I’m here to make a complaint about my Samsung mobile phone, I tried to do it in “Membros Samsung” and E-Amil but it didn’t work. It is a little bit hard to resolve some problems on Samsung warranty. That was the first time I needed to use the warranty. I am backpacking the world and was in Portugal when my phone started to cause me issues. I had to buy a flight to Ireland (where I purchased my phone), ONLY to go to the Samsung assistance shop. The issue is: touch ghost, it swipe to another photo or play a song suddenly. The assistant guy fixed the mobile, but when I went back to continue my trip the problem started all over again. Now I’m in Africa and the mobile has a new problem - in addition to the previous one. I tried to reach Samsung but the warranty works only in Europe. I can’t and I won’t go back to Europe just to fix my mobile phone. I must have the phone with me and (working well) as I am traveling and constantly need to use maps, emails and to make phone calls. Here is my last attempt to fix it. Hope to hear from someone ASAP. Thanks 🙏🏼
This could be a multitude of reasons why things are going wrong @Hendrikagassi and I appreciate your circumstances with you travelling and on how support is provided under the manufacturer's warranty.
You can check some things via Hardware test:
go over to your dial pad and type in *#0*#, this will bring up a number of tests.
This sounds like a hands on approach is needed which means you need a Samsung Experience Store or Samsung Service Centre.
That or purchase another phone within your disposable income and use that until your return to a country where you can use the warranty.
I wish you all the best with this situation.
Current Phone ~
Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+
Samsung One Ui 3.1/ Android 11.
I buy a 800 euro phone at the time and use it for only 6 months, it starts to malfunction with Samsung's own problems, because I already took a do to fix and the problem came back. And your only solution is for me to spend money that I don't have to buy a new mobile. Samsung need to fix it. Anyway thanks for your message.
Welcome to the Community!