So long story but somehow someone in singapore (where i bought the phone but i am from UK) has SU access to my phone without my knowledge. They are no connection or relation to me and I'm hoping Samsung can help me restore my device.
I've tried reloading the firmware via switch but SU access isn't granted to me. I have a long list of hidden apps with advanced special permissions that are pretty much spying on me and my SIM Service toolkit (vodafone) keeps moving.
Every time I post on a public forum they tend to retreat and reload a more official less fake looking OS version that is no longer emulated.
I've tried contacting GCHQ because I was paranoid about the terrorist attack in Reading where I was present at the scene and my device was acting odd and worried this device was connected, that's how bad this paranoia has become.
I will throw the phone away soon if it can't be fixed because with the battery usage and special permissions granted to the disability services that are running all the time I am 100% certain the phone is constantly spying and detrimental to my usage.
Every app is "com. " So it's being emulated onto my phone. They've pretty much gained access to all of my accounts (linkedin, facebook) so I'm just going to have to delete everything as the google account it's all linked too has been compromised.
I've contacted the online support centre chatbot several times and it keeps pausing before theres any solution. At this point if Samsung can take the device off of my hands and either reset it for me or just research how this happened then that would be most useful but I'm open to more options or ways to escalate this quickly.