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Original topic:

Phone lock S9

(Topic created on: 26/01/20 20:12)
Stevenotts
Apprentice
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Galaxy Note9 Series

My daughter got into my phone today by swiping up on the lock screen even though I have finger and eye biometrics security set up????

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Ireibe
Troubleshooter
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Galaxy Note9 Series

@Stevenotts wrote:

My daughter got into my phone today by swiping up on the lock screen even though I have finger and eye biometrics security set up????


Do you also have defined a pattern for unlocking ?

 

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blueberry_cheesecake
Troubleshooter
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Galaxy Note9 Series

@Stevenotts 

 

Hi there,

 

Your phone could be in a Trusted Place.

Please head to Settings > Lock Screen Security > Smart Lock and have this disabled. 

 

Thanks ☺


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blueberry cheesecake so delicious
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DYasinCan
Apprentice
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Galaxy Note9 Series
Hey @Stevenotts!
Could you please check these settings?
* Settings App -> Lock Screen -> Screen lock type -> Enter your PIN -> Turn on the "Face" and "Fingerprints" options under Biometrics
* Settings App -> Lock Screen -> Smart Lock -> Enter your PIN -> Turn off "On-body detection" , "Trusted devices" and remove all Trusted places.
--
A Samsung Galaxy S10 User
--
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