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Original topic:

People won't hear me on speakerphone

(Topic created on: 08-09-2023 01:08 AM)
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Yasmin7
First Poster
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Hello, I'm having this problem when I make calls that is when I switch to speakerphone, people on the other line don't hear me. But when I switch off the speakerphone mode, things are normal and they can hear me. I tried resetting the settings and the problem won't go away. 

Any idea how to solve this?

#note9

 

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2 REPLIES 2
AaronAJ
Moderator
Moderator
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Hi @Yasmin7 . Please remove any cases or covers on your phone as this can interfere with the speaker. 

Please test the receiver. If you are currently on a call, the call will be ended when you test the receiver.

1. From the phone dialler, enter *#0283#.
2. Select RCV Packet Loopback ON (it may appear as either Start : RCV_1stMic or RCV_DualMic on some devices).

Say a few words as if you were on a call. If you hear your own voice, it's working correctly.

Can you hear your voice?

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Teelucky
First Poster
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Did this get resolved? I have the same problem on my new s24. Thanks
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