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Original topic:

Note 9 USB Type-C cable not physically connecting

(Topic created on: 19-09-2019 02:21 PM)
Scornpaul
First Poster
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Galaxy Note9 Series

Good afternoon!

I have a Galaxy Note 9 with a USB type-C charging port. In a nutshell, the cable has never gone all the way into the phone, meaning that it hangs out quite loose. For the last 6 months, I assumed it was the case that was stopping it but now I've ditched the case, there appears to be a 1mm gap between the phone and the connector's casing. It still charges but if I pick up the phone, the cable will disconnect. It's also very inconsistent with fast charging. Unfortunately, if it was just charging, I'd ignore it most of the time, but I also use the USB port for other things that is just impossible as it is. 

I have already cleaned out the port of pocket fluff but as I said, it's been this way since new.

Any tips or ideas as to what's stopping it would be a great help (I've tried multiple cables btw).

 

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3 REPLIES 3
BandOfBrothers
Samsung Maker ★★
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Galaxy Note9 Series

It seems you've performed the usual self help troubleshooting tips.

 

Can you take it to a Samsung Experience Store or Samsung Service Centre for them.to take a look @Scornpaul 

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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Scornpaul
First Poster
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Galaxy Note9 Series

Thanks. I guess I'll have to but I don't recall seeing one locally. I'll look it up! 👍

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SaudA
Troubleshooter
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Galaxy Note9 Series
Hi @Scornpaul you can use the following link to find your nearest Support Centre via your postcode: https://www.samsung.com/uk/support/service-centre/

If there isn't one near you, reach out to Samsung on 0330 726 7864 for further options.
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