30-06-2020 12:46 PM in
Since one month I have been experiencing problem with my samsung note 9. The screen becomes yellow usually when I press power button and then after leaving phone idle for few minutes if becomes normal. Since past few days, the screen decolourisation has become constant and poor resolution. It also shows lines on screen. What should I do?
30-06-2020 12:51 PM in
Hey @Baqi1 ,
before providing you with the next steps, can you confirm if the phone is presenting any damage at all? If not, would you be able to run the following Hardware Test to check if there is an issue with the display? To do this you just need to follow these steps:
• Dial *#0*#.
• Select in turn Red, Green, and Blue from along the top row.
• Inspect the Home Screen on each option for any lines or discolouration.
21-10-2021 04:31 PM in
We can't keep bringing ice pack out for work right?
For my case, the phone was cooled for few hours, but after i power on and use for less than 30 mins, the yellowish issue came.... Sigh..