Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Note 9 camera terrible

(Topic created on: 16-11-2018 08:57 AM)
Chidisung
First Poster
Options
Galaxy Note9 Series

We need to get a fix on the note 9 camera 

 

Its terrible even my iPhone 7 takes better pictires. One of the main issues is that you can never get a focussed picture. It was my daughter graduation and 90% of the photos are completely unusable. 

 

Samsung need to sort this issue out asap

4 REPLIES 4
BandOfBrothers
Samsung Maker ★★
Options
Galaxy Note9 Series

There are self trouble shooting options by launching the phone app and keying in *#0*#

 

"Hardware test: go over to your dial pad and type in *#0*#, this will bring up a number of tests.

 

Back Camera: Select Mega Cam.

Align your phone and tap the ‘capture’ icon to take a photo. Verify that the flash works during this as well.

Review the photo and let us know the results.

Let me know if your cameras focus correctly in this mode.

If they do, then it highlights a software issue, if not, then I'd recommend popping into a Service Location to have your phones looked at by a trusty engineer at a Samsung Experience Store or Samsung Service Centre location"

 

A Samsung Experience  Store or Samsung Service Centre can run a diagnostic. 

 

That said I remember the last firmware update I did had camera bug updates in it, however even prior to that my Camera in Auto Mode and just pointing and clicking gave me clear photos on my Note 9. 

 

I wish you all the best with this situation @Chidisung

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

0 Likes
cybermac78
First Poster
Options
Galaxy Note9 Series

I agree: 1200 euro to have pics worst than with a compact camera worthing 90 bucks... totally absurd, i'm going to sell it out soon i tell you, very disappointed from Samsung. I come from a NOTE 5 and pics where far better.

JHZolitor
First Poster
Options
Galaxy Note9 Series

You mentioned  typing *#0*#  on the dial pad to run camera diagnostics. What dual pad? The camera won't focus. 

0 Likes
JHZolitor
First Poster
Options
Galaxy Note9 Series

Pressing *#0*# on the phone dial pad does nothing. Of course, when I then hit the green phone icon, the phone dials, and the call cannot be completed. This phone, and this camera, suck. Have any other ideas?

 

0 Likes