I've had my Note 9 about a year and a half. I have had to replace the back cover 3 times, now.
It will show grazing, and then will crack. This is always where the battery is located.
I have a case and screen protector, always. It is not impact related.
It is because if the heat generated.
Has anyone else had this issue?
Solved! Go to Solution.
Here is a diagram. Red, grazing. Yellow, approximate cracks.
This is the third time this same thing has happened.
The covers are all OEM. The first, of course, the original.
Do you think it may be the wireless charger?
When I first got the phone, I pretty much only charged it wirelessly. I stopped doing that when I thought that was what was getting too hot.
But, now, it's happened two more times.
It is a Samsung battery. I've been inside, more than once😕
Hey @Ronny Carol , I would suggest having this examined by one of our engineers so they can find what has caused this and advise you further. Please contact our Support Team to get this arranged. Find all their contact details here: https://www.samsung.com/uk/support/contact/
Sure appreciate your help on this, Tom.
I've had two different cases. First one, a two piece. That was the one I had for the first two cracking incident.
Now, I have this case.
The grazing is what makes me think it's heat related. From your diagrams, it would be the battery,
I'm going to change it out and see if that fixes it.
Thanks so much, Tom!
Tess, I have contacted support, twice. Said there are no reports on this issue.
Suggested the case is causing it. But, I've had two different cases. Same exact thing happens. Same grazing. Same crack location, pattern.
Then, I get referred to an Authorized Repair.
You're the best, Tom😀