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Original topic:

Moister detected problem

(Topic created on: 11-05-2020 08:49 PM)
Ravana
First Poster
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Galaxy Note9 Series

My phone was nowhere near the water for the last two weeks.  

On that day my phone was completely drained. I tried to charge my phone but it shows moister detected.  so I waited for around 3 hrs and then tried.  it shows the same error. I tried multiple cables. It shows the same error.

 

So I try to charge with another adapter that has the config of (5V ~ 3A / 9V~2A / 121V ~ 1.5A). then its charged. once the battery percentage rises to  2%, I switch back to my stock adaptor. it was working without showing moister detected error. 

 

This happened to me twice this week.

 

What is the issue with my phone? 

 

 

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1 REPLY 1
BandOfBrothers
Samsung Maker ★★
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Galaxy Note9 Series

This has happened with other people's phones too @Ravana 

 

The moisture warning isn't always because of direct contact with liquid.

 

It can be sudden drop or increase in temperature too.

 

Usually  leaving the phone for 30 resolves the issue.

 

Sadly technically does glitch from time to time.

 

If needed a Samsung Experience Store or Samsung Service Centre can look at it when they re open after the COVID-19 pandemic ends.

 

🌈 Stay Safe  🌈 

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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