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Original topic:

LTE does not stay connected

(Topic created on: 17-06-2021 07:08 PM)
MordechaiGMC
First Poster
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Galaxy Note9 Series

Hi - I have a Samsung Note 9 and the LTE connection does not work.

When I restart the phone, it says LTE and I'm able to send MMS (photos) or stream video.

However, after a very brief time, or after I move around with the phone or lock the screen, it goes back to the "H" connection. At that point, my ability to send photos, stream or even surf the internet is HIGHLY limited.

I have worked with my provider and Samsung and nothing works. I have checked all of the basic settings.

Is this a common glitch with the Note 9 and Note 10 (which I tried and also failed to work)?

IS there a fix?

Please help. I'm desperate -- have not had LTE in months and can't do half the things I need to do (mainly text images).

 

THANKS!

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12 REPLIES 12
Pugs1957
Superuser I
Superuser I
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Galaxy Note9 Series
What is the exact model of your phone? Who is your carrier?
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MordechaiGMC
First Poster
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Galaxy Note9 Series

Any thoughts on the screen shots?

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Trottsky
Helping Hand
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Galaxy Note9 Series
I honestly don't have a clue, as someone who has previously owned a Note 9 I know it supports 4G LTE all the Samsung's I've owned have had a network selection mode like in my image Screenshot_20210618-052154_Call settings.jpg
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