lost all colour overheats sound really it's dead

[FluffStA]

Hello im a new one so be nice my phone is either 9/10 THEY CANT Decide anyway phone gets so hot was told to.many app sound goes high then gone and since the new app as they say always add so I did now my phone is so mixed up everything just had enough I've got insurance could I ask for new one or money back anyone please 

[FluffStA]

I've done that do it all time

[Steven9761]

click on SETTINGS/DEVICE CARE. It will run automatically, scoring your device out of 100. If below 100, a blue button will appear, so click this to OPTIMISE your device. Once you have a 100 score, next click on MEMORY, below the score. This will tell you how much RAM you can free up. Optimise the RAM too. Hopefully, this helps.

[FluffStA]

thank every one 😊😊😊

[FluffStA]

hey it won't turn off now

[FluffStA]

thank you

[jimS10]

hope you have sorted the issue out 🙏🙏

[FluffStA]

no

[jimS10]

sorry to hear that are you not entitled to another contract phone due to the issue with hardware

[Steven9761]

Hold the VOLUME DOWN and POWER buttons simultaneously until your screen goes blank, then power up again.

[FluffStA]

it that what u think it is I did all updates but still daft will contact to morning thanks again my phone is 10 note