Hello im a new one so be nice my phone is either 9/10 THEY CANT Decide anyway phone gets so hot was told to.many app sound goes high then gone and since the new app as they say always add so I did now my phone is so mixed up everything just had enough I've got insurance could I ask for new one or money back anyone please
If its hardware issue which it's sounds like depending how long ago you bought it you are covered by warranty for repair and replacement. But it's not a insurance job I don't think? It might be worth having a online chat with Samsung to find out? Good luck
if it's a contract phone you should be covered I can't see why I'm not you cannot exchange it s getting touch with your provider explain to them that it's a hardware issue and by rights they should replace it
sounds like you are leaving far too many apps open on your phone. this would cause the cpu to overheat, and it gets to a stage where, because these open apps are hogging the cpu, there is not enough wriggle room for the audio to play, hence it crashes. try using your phone without so many open apps running in the background.