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Original topic:

Last update causing Secure Folder's apps crashing whenever I take a screenshot on my Samsung Note9

(Topic created on: 20-04-2021 12:18 PM)
Ayman_N
Apprentice
Options
Galaxy Note9 Series

I recently updated my note 9 security patch level: March 1, 2021

I noticed that whenever I take a screenshot then all applications will start crashing in secure folder if trying to type any text, also screenshot will make me unable to access any application's chat window (keep crashing and kicking me out)

---------------- offered none working ideas by Samsung support:

Samsung support offered me to wipe cash (it did didn't work), then they offer me to format my phone (also didn't work), last thing they offer me to send my phone to service center!!!!

-------

Hello Samsung, 

Please send new update with a fix, I don't want to send my phone to service center for a week or more.

 

5 REPLIES 5
monroevee
Apprentice
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Galaxy Note9 Series

Same problem here. Just update the lastest firmware last night. And today when I capture screen and try to open application Line in secure folder. The Line application keep crashing. This problem is a huge matter as frequently, I need to capture information and send to my colleagues in the conversation room immediately but when the application crash, then I will have to restart my Note9. It takes time.

 

Please fix issue asap.

Omarxxx1
First Poster
Options
Galaxy Note9 Series

Same here !!!

Never faced any app cash until recently. All apps in secure folder keeps crashing especially after showing the keyboard to type.. some even crash once opening the app

 

Please solve 

Ayman_N
Apprentice
Options
Galaxy Note9 Series

It seems the problem related to Android system webview

After every screenshot must uninstall "Android system webview" but that doesn't work all of the time, sometimes need to restart the phone 

0 Likes
AndrewC
Apprentice
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Galaxy Note9 Series

This happens to my Note 9 as well. Upgraded the firmware on June 1st 2021 from my wireless carrier to N960WVLU8FUE1. App is still crashing in secured folder after taken a screenshot. The only work around is get out of secured folder and access your clipboard. You don't need to empty your clipboard in case you still want to use the screenshot.

0 Likes
howlongis4ever
First Poster
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Galaxy Note9 Series

Same problem here. When i take a screenshot, every app on secure folder is crashed.

0 Likes