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Original topic:

Google Assistant question.

(Topic created on: 26-08-2018 01:22 PM)
gillkatian
Journeyman
Options
Galaxy Note9 Series

Google assistant will not respond to 'OK Google or hey google' on my Note 9.

Any help would be appreciated 

 

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1 Solution


Accepted Solutions
Solution
Bades1978
Troubleshooter
Options
Galaxy Note9 Series

Hi @gillkatian,

 

1st make sure it's turned on,

 

  1. On your phone, touch and hold the Home button
  2. At the top right, tap Explore & Your stuff and thenMore More and then Settings.
  3. Under "Devices," select your phone or tablet.
  4. Turn on Google Assistantand then5. turn “Ok Google” detection on 

If you don’t see these steps, you’re using an earlier version of the Google app. Instead, tap "Ok Google" detection and then turn Say "Ok Google" any time on 

 

See if that does it for you, not it could be you need to train it to your voice (but can go in to this later) let me know how it goes, Like if it works then mark as a solution. :smiling-face:

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33 REPLIES 33
Solution
Bades1978
Troubleshooter
Options
Galaxy Note9 Series

Hi @gillkatian,

 

1st make sure it's turned on,

 

  1. On your phone, touch and hold the Home button
  2. At the top right, tap Explore & Your stuff and thenMore More and then Settings.
  3. Under "Devices," select your phone or tablet.
  4. Turn on Google Assistantand then5. turn “Ok Google” detection on 

If you don’t see these steps, you’re using an earlier version of the Google app. Instead, tap "Ok Google" detection and then turn Say "Ok Google" any time on 

 

See if that does it for you, not it could be you need to train it to your voice (but can go in to this later) let me know how it goes, Like if it works then mark as a solution. :smiling-face:

gillkatian
Journeyman
Options
Galaxy Note9 Series
Thanks for your help.
Had to tap ok Google and say 'OK Google anytime.
Working now, your help is much appreciated
Regards
verbalkint28
First Poster
Options
Galaxy Note9 Series

I did all that and mines still isnt workin. Please help...

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MrRuNz4FuN
Apprentice
Options
Galaxy Note9 Series

Mine won't either. I tried going into settings and turning on the "OK Google anytime" setting but it won't allow me to turn it on. I dont know how to fix it. 

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Isakss0n
Journeyman
Options
Galaxy Note9 Series

Any solution yet? Mine is still grayed out 😞 been trying everything and can't get it to work 😞 

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gillkatian
Journeyman
Options
Galaxy Note9 Series

Hi

Mine is fine now after following the advice above the rebooting the phone. 

Sorry I can't be more helpful 

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Jamo_Davis
First Poster
Options
Galaxy Note9 Series
"I just experienced this problem but fixed it in a way I don't understand. Farther down that same settings page that has the toggle for "Access with Voice Match", I had to toggle on "Use Screen Context." Worked for me after that.
Yep. Took me a month to figure this out, even with your comment... Moderately pissed off.
I had to:
1. Toggle 'Use Screen Context' off (since it was on already)
2. Toggle 'Google Assistant' off
3. Go back to the previous page
4. Re-enter the phone's voice settings
5. Toggle 'Use Screen Context' on again
6. Toggle 'Google Assistant' on again
7. Am now able to turn on 'Access with Voice Match'

Not 100% sure if I did everything in that order, or if they're all vital to making it work, but those are all the things I did to fix it (crucially the going out and back into it thing). Happy Googling, friends." from another thread these 2 cracked it
MrRuNz4FuN
Apprentice
Options
Galaxy Note9 Series
As stupid as this seems, it worked for me too. I can use my Google assistant now on my Note 9. Thank you so much Jamo_Davis, you're a life saver.
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Isakss0n
Journeyman
Options
Galaxy Note9 Series

Not for me though, been trying for hours in different combinations 😕

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