17-09-2018 07:58 PM in
Had my phone 3 weeks having pre-ordered and traded in my old Google Pixel XL. I have just noticed that when using the S-Pen it doesn't work in a particular spot (left hand side, about 2/3 up). It doesn't work in Notes, when scrolling down websites etc. Found some advice in the Note 8 help:
Head to the Dial Pad and type in *#0*#
Click on S-Pen
Then use 'SPEN Draw'
Then use 'SPEN Draw #2
But the S-Pen doesn't work there in that spot either. This is now my only phone so I don't w want to send this back for repair. For the money this cost I want a new replacement. I left Samsung after the whole exploding Note battery problems for Google but came back thinking lessons may have been learnt but it would appear not to be the case. The phone should be perfect for £899.99.
Solved! Go to Solution.
07-11-2018 12:11 PM in
I found the problem, another user had posted he had a magnetic case (like rokform) part of screen where magnet is located was the dead spot. I replaced the magnet with a golf ball marker from golf divot tool (exact same size) and now screen works fine and phone still sticks to rockform magnet on dash.
17-09-2018 08:27 PM - last edited 18-09-2018 12:34 PM
Hey @jwright! As you've only had your phone for a short period of time, we'd recommend speaking to the retailer about a replacement. However, as the manufacture, we'd offer a repair based service and have many Support Centres around the country. You can check your area here.
15-10-2018 07:00 AM in
Just thought I'd share my experience with this issue. I had exactly the same problem, same dead spot... Turns out I have a magnet in my phone case, right beneath the dead spot, and taking my phone out of the case fixed the issue.
Hopefully this info helps anyone searching for this error in future!