01-01-2019 12:12 PM in
I am getting the following error "Attention - An error has occured with the fingerprint sensor. If this message appears repeatedly, restart your device." I have restarted my device repeatedly and factory reset my note9. Can someone please give me advice on how to correct the error.
01-01-2019 01:04 PM in
Factory resetting is probably the most in depth action you can do @Simnix59
Sometimes deleting the saved fingerprints and resetting back up can occasionally help.
I assume it's not been dropped or had moisture in it.
I think your avenues are now to visit a Samsung Experience Store or Samsung Service Centre for a diagnostic.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
12-01-2019 07:02 PM in
Are you still having issues?
Try a test on your phone. Go over to your dial pad and type in *#0*#, this will bring up a number of tests. Select Sensor, then scroll to FingerPrint Test and click on Normal Scan. Let us know the results.
13-01-2019 11:00 AM in
Tried the sensor test and it displayed "Fingerprint initializing failed". Bought the phone direct from Samsung, think I will give them a call and see what they say.