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Dual Samsung accounts

(Topic created on: 01-02-2021 01:14 AM)
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Members_mxGWdpB
First Poster
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Hi

I used Samsung account/cloud to back up my Note 9. Unfortunately I had to get it replaced after screen damage. When new phone prompted me to restore my previous phone data, I created another account with another email in error. I was not looking what exactly it was asking/prompting me for!

In short my new Note 9 has one account registered while my data I need to back up is in other account. I tried changing accounts but did not find a link/way to do it.

Help me please. Appreciate in advance 

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3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★
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You could factory reset the phone and then set it back up @Members_mxGWdpB 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Pugs1957
Samsung Members Star ★
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So, remove the incorrect account and replace it with the correct one.

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Steven9761
Troubleshooter
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Log put of this new account, then login to the original account.
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