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Original topic:

Can't get update to the latest android

(Topic created on: 10-07-2019 08:50 AM)
elik745i
First Poster
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Galaxy Note9 Series

Hi, I have purchased phone from Dubai OAE, android 8.1 is installed on it, since then (more than a year) I did not receive even a single update for OS. When I check for updates it says: 

THE LATEST UPDATES HAVE ALREADY BEEN INSTALLED.

CURRENT VERSION: N960FXXU2ARJ7

What needs to be done to get updates working?

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3 REPLIES 3
SjorsK
Samsung Maker ★
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Galaxy Note9 Series
De updates are provided by the local Samsung company (In your case, to UAE). But if its this long you might consider a factory reset. If that doesn't work I would consider contactong Samsung in the UAE.
Not a samsung employee | Entrepreneur
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elik745i
First Poster
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Galaxy Note9 Series

I'm not in UAE, I'm in europe, phone has been ordered from online store. Reset is not an option as I have many programs and data on it. Is it possible to change location in the phone itself? Samsung Pay also does not work.

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BandOfBrothers
Samsung Maker ★★
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Galaxy Note9 Series

This is the common issue when importing a phone and using it permanently in a country it wasn't released to be used in @elik745i 

 

And is something we've seen here before in past posts I'm afraid.

 

Samsung Pay wont work as the software on the phone is set to accept the Credit / Debit cards for the country it was supposed to be used in.

 

I was at one time looking at importing the Samsung Note Fe and soon realised from investigation that Samsung Pay wouldn't work.

 

You could try Android Pay as an alternative.

 

You could try SmartSwitch to see if any software update is waiting.

 

A Factory Reset will only take the phone back to the last successful firmware update.

 

Another option would be to pop over to the xdadevelopers site and look at custom roms and the tutorials there.

 

Disclaimer........

A person attempting uploading a Custom Rom onto their phone does so entirely at their own risk with the knowledge that such a process could render the phone unstable or unusable.

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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