Caller id and spam protection greyed out

[AsFack]

Hi,

I came across this problem 2 days ago and I found no solutions...

Is there a way to fix this ? I tried resetting smart calls and phone app but still nothing.

I'm on a SN960U1

 

[BandOfBrothers]

Looking at this thread eu.community.samsung.com/t5/galaxy-s10e-s10-s10-s10-5g/caller-id-and-spam-protection that option maybe Region or Network dependant.

There are some more threads via a forum search or Google Search @AsFack 

I wish you all the best with this. 

[Roberto2808]

That thread doesn't show a real solution working for every user... It seems that we have this Spam protection greyed out due to country and region restrictions... I bough my phone from the US and I am using it from Latin America... It seems that's a problem that Samsung hasn't taken care of...

[Badboybubby]

Cmon global surely, google phone can.

[nexushead]

Hi, did you find a solution for the same?

[csaba_maya · Accepted solution]

I found that it depends on the sim card, i have s20+ on vodafone. Earlier it worked when I was in UK on the 3 network, but now as I moved to another country changed to vodafone it greyed out. I managed to solve the issue by switching to e-sim on vodafone then put in a 3 (UK network) sim card and in settings I changed the mobile data sim to be the uk one, and there is option in sim manager settings called data switching and backup calling, so with this setting turned on the primarily mobile data sim is the 3 network sim but because that's just an empty pay as you go sim it gathers network from my vodafone e-sim card. This way the caller id and spam protection menu is on again and works perfectly. 

[Chang2]

Same problem here. 

[csaba_maya]

I found that it depends on the sim card, i have s20+ on vodafone. Earlier it worked when I was in UK on the 3 network, but now as I moved to another country changed to vodafone it greyed out. I managed to solve the issue by switching to e-sim on vodafone then put in a 3 (UK network) sim card and in settings I changed the mobile data sim to be the uk one, and there is option in sim manager settings called data switching and backup calling, so with this setting turned on the primarily mobile data sim is the 3 network sim but because that's just an empty pay as you go sim it gathers network from my vodafone e-sim card. This way the caller id and spam protection menu is on again and works perfectly.