15-10-2020 01:34 PM in
15-10-2020 03:15 PM in
@Eli111: Sorry to hear that you're having battery issues with your Galaxy Note 9. Are you using the official charger that came with the device(s)? if so, please charge the phone to 100%, use it as you would normally until it reaches 50%, or shows a drop in charge rate, then head to Settings > Device Care > Battery > Battery Usage, and check the list of apps at the bottom of the screen. Can you see anything listed here that is using an abnormal amount of battery? If so, make sure to close any of the offending apps via the Recent Apps button when not in use, to reduce background activity and preserve your battery.
If the issue persists, please restart the phone in Safe Mode via the steps below and monitor the battery performance. If you notice an improvement then the issue is likely to be stemming from an external source, in which case please restart the phone as you would normally and delete any recently installed 3rd party apps. For Safe Mode, press and hold the Power button until the 'Power off' prompt appears on the screen then release > Touch and hold Power off until the 'Safe mode' prompt appears then release > To confirm, tap Safe mode > With Safe Mode enabled, ensure Airplane Mode is turned off.
17-10-2020 01:05 PM - last edited 17-10-2020 01:05 PM
17-10-2020 01:11 PM in