Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Apps think fingerprints have been updated?

(Topic created on: 26-02-2019 09:26 PM)
garethsnaim
First Poster
Options

Hi. I have recently got a note 9. nice phone.

 

However I have a major pain with it, a number of apps on it complain that I have recently updated my fingerprint. For instance First Direct app says this nearly everytime I use it, so I have to re-enter my master password, same for RingGo again I have to relogin.

 

I have not touched my fingerprint settings since I set the phone up.

 

How can I fix this issue? I cannot find a specific similar case on line so assume its something to do with software on my phone but am stumped what to do?

0 Likes
4 REPLIES 4
BandOfBrothers
Samsung Members Star ★★
Options

It may also to do do with the app itself.

 

This is something I'd certainly update the developer of the app on in a bug report.

 

Most developers can be contacted within the app or via the Playstore .

 

 


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
garethsnaim
First Poster
Options

I've dspoken directly with First direct and via email with RingGo neither has any clue what it could be an as both are saying the same thing I a more inclined to think its something to do with Android?

0 Likes
supaabzz
Journeyman
Options
I've got the same issue with Lloyd's Bank app, very annoying keeps saying new finger print registered when it hasn't
garethsnaim
First Poster
Options

I found a post on xdev forums from developers who have spotted a bug related to this which I can only hope will lead to a solution, its very annoying.

0 Likes