26-02-2019 09:26 PM in
Hi. I have recently got a note 9. nice phone.
However I have a major pain with it, a number of apps on it complain that I have recently updated my fingerprint. For instance First Direct app says this nearly everytime I use it, so I have to re-enter my master password, same for RingGo again I have to relogin.
I have not touched my fingerprint settings since I set the phone up.
How can I fix this issue? I cannot find a specific similar case on line so assume its something to do with software on my phone but am stumped what to do?
27-02-2019 05:21 AM in
It may also to do do with the app itself.
This is something I'd certainly update the developer of the app on in a bug report.
Most developers can be contacted within the app or via the Playstore .
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
27-02-2019 06:22 AM in
I've dspoken directly with First direct and via email with RingGo neither has any clue what it could be an as both are saying the same thing I a more inclined to think its something to do with Android?