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Android 10 has removed my ability to use my Daydream view. Why?

(Topic created on: 28-02-2020 02:56 PM)
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Desolas
Student
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See above. Google says samsung. Samsung says Google. No one ever actually explains why I have lost a significant and not inexpensive feature for my phone. 

7 REPLIES 7
BandOfBrothers
Samsung Members Star ★★
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It's not in my display settings of my Note 10 either @Desolas 

 

This looks to be a feature then possibly removed as part of the update.

 

Best advice I can give is to send your feedback via your Samsung Members App to ask for this to be looked at as a possible feature to be returned.

 

 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Krxx
Apprentice
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@BandOfBrothers wrote:

Best advice I can give is to send your feedback via your Samsung Members App to ask for this to be looked at as a possible feature to be returned.


Meh.. Me and any many others did that. All we got was generic answer: ask Google about it, it's their product...
From my point of view Samsung messed this by removing two lines of code from XML file, not Google.
They blatantly renedered my S9+ less useful and my Daydream useless, and I will not forget that when deciding which phone to buy next this summer.

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Desolas
Student
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Hi Luke,

Thanks for contacting Google Support!

My name is Miguel, one of the Google Support specialists and I appreciate your time and effort in resolving the issue on your device. I'm more than glad to assist you with your concern.

I know how you feel about your Samsung Note 9 that became incompatible with the Daydream View after the system update on your device. I understand that Android 10 is a Google Software product that is shared through a different manufacturer. The thing is that, since other Android 10 powered devices are not facing any issues when using the Daydream View, we highly suggested contacting your manufacturer because system updates are configured by a manufacturer before being released depending on the make and model of the device.

If you want, another option for us in this is to contact the app developer of Daydream. You can reach out to the developer directly to inquire about the incompatible issues on your device.

For further questions or clarification, please feel free to contact us back and we are more than happy to help you.
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TheLittleDoctor
Apprentice
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Hi,
I contacted Samsung about the issue, and after troubleshooting the device, what they said is that I can take the phone to a certified repair store like Ubreakfix (I think), explain the issue, and they can reflash your phone with a working patch. I have been unable to leave the house, but I think it's worth a shot. If this will keep me from having to root my phone, then great!
Best of luck,
TheLittleDoctor
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yandu
Apprentice
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https://eu.community.samsung.com/t5/Galaxy-S9-S9/Android-10-update-kills-Daydream-compatibility/td-p...
they even pointed out to what exactly is wrong and it's a simple fix. It's upto Samsung to fix it. Hope they do.

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AntS
Moderator
Moderator
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Posted this in the S9 thread, but I'll repost here too:

 

Hi all,

 

We asked our developers about this one. They've advised us that Daydream has been discontinued by Google, and so new devices or new OS's are unable to be certified for it.

 

I found this which backs that up: https://venturebeat.com/2019/10/15/google-discontinues-daydream-vr/  

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TheLittleDoctor
Apprentice
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Hi,

 


@AntS wrote:

Posted this in the S9 thread, but I'll repost here too:

 

Hi all,

 

We asked our developers about this one. They've advised us that Daydream has been discontinued by Google, and so new devices or new OS's are unable to be certified for it.

 

I found this which backs that up: https://venturebeat.com/2019/10/15/google-discontinues-daydream-vr/  



While you're right about the "no new phones" thing, nothing in that article nor anything Google has said in our communications suggested that new versions of Android wouldn't be supported. In fact, the Pixle 3 still supports Daydream on Android 10. One final thing is that if you look at the previous updates, there was no process for recertifying phones after a new version of Android. Google suggested that no phones would be removed from the compatible list. Thanks for your comment, but please read the article more closely; all it says is that no new Pixel or any other ANDROID PHONE would be certified.

Thanks,
TheLittleDoctor

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