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Original topic:

White Line on Note 20 Ultra screen

(Topic created on: 23-06-2023 12:37 AM)
uniquehija
Journeyman
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I noticed a white line on my Note 20 Ultra screen that doesn't appear on dark backgrounds. Mainly just on white and light backgrounds. What seems to be the problem and how to solve? 

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6 REPLIES 6
Carlvig
Navigator
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There seems to be an issue with the Note 20 Ultra Oled screen. Not sure if this applies to you, but you may be eligible for a free screen replacement. https://www.sammobile.com/news/samsung-galaxy-note-20-ultra-screen-green-lines-issue-replaced-free/#....
keith30
Black Belt 
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New screen is the answer.
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AndrewL
Moderator
Moderator
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@uniquehija: Please can you try opening the Phone app > Dial *#0*# into the Keypad > Select Red, Green and Blue from the series of grey tiles. Does the line appear in any of these tests? 

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uniquehija
Journeyman
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@AndrewL @Thanks for this suggestion. I tried it and the line seems to appear only in the green screen but not in the blue and red. It's just like a hairline.

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AndrewL
Moderator
Moderator
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@uniquehija: If the line was visible during the screen hardware test, then please head to samsung.com > Scroll to the bottom of the page > Contact us, and get in touch via your preferred contact method, and an advisor will be able to assist you further, and arrange any necessary repairs. 

Alternatively, you can arrange the inspection yourself via the Samsung Members app > Support > Other ways to get help > Request service. 

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MilanSubedi
First Poster
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Did this happen on your device as you updated ?

 

I just updated today and got the same as you mentioned, hadnot  dropped or had physical damage recently and came out of nowhere

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