We need Uk regulator Intervention and customer protection

[Members_30lUwWi]

How is possible that once the device was open you cannot return?

I am unhappy with battery and camera. they said once bought in shop (not online) you cannot return.

This is a scam very expensive. 

Guys let me know if someone contacted the regulator otherwise, I will do myself. Anyone can come together will create a group on FB.

[BandOfBrothers]

Did you buy the phone from a Uk Samsung Experience Store @Members_30lUwWi  ?

[Sicod]

Hi I am very upset. I cannot find out how much more I owe on my phone. Just because I lost my info diary in the bad leakage, due to horrible weather.

[Sicod]

No on line with Virgin Media

[JAMES4578]

@Members_30lUwWi  Consumers do have greater online protection https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations .   For goods purchased in store entitled to refund/replacement in first 30 days  if faulty or not fit for purpose. https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act 

No automatic right if change mind, though some companies will go beyond legal rights (not clear who you purchased from)  see more here :  https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youv...