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Original topic:

unable to claim earbuds to to samsung incompetence

(Topic created on: 03-09-2020 12:05 PM)
Attelos
Apprentice
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Galaxy Note20 Series
I trued to pre order the new Note 20 on 5 different occasions payment was taken than oder cancelled money returned. When I did manage to order it I was to late to claim them as my excepted order was past the offer date. It has been been over 2 weeks that I am waiting for customer service to reply to my emails and phone calls. Not impressed 
10 REPLIES 10
Sjwillis
Apprentice
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Galaxy Note20 Series
having the same problem. samsung don't seem to want to answer to any emails or complaints about it either!!
chull
Apprentice
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Galaxy Note20 Series
i have put my claim in and no response other than a confirmation text to say they have had my claim. I've emailed again and nothing!!!
Nelly49
First Poster
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Galaxy Note20 Series
what is the claim process? thanks
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DannyT
Moderator
Moderator
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Galaxy Note20 Series

Hey all,

 

@Attelos@Sjwillis  - Give our Redemption Team a call on 0333 000 3900 to see if anything can be done.

 

@chull - Now you've had your confirmation email, it can take up to 45 days for your free gift to reach you, just give it time. 

 

@Nelly49 - Check the claims process here: https://www.samsung.com/uk/galaxy-note-preorder/ 

 



 


Welcome to the Community!

0 Likes
Neill357
Journeyman
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Galaxy Note20 Series
Put my claim in and checked it to find them saying I had not proven the order date. Highlighted the order date for them and resubmitted it. No word back yet very annoying. I feel like they are trying not to give people the reward for pre-ordering.
Attelos
Apprentice
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Galaxy Note20 Series

They are not answering . I am still waiting to find out why my original order was cancelled a month ago. Hate to think if anything happens to the phone and i trying to get through for help. Will think twice in the future about buying Samsung again 

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Attelos
Apprentice
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Galaxy Note20 Series

stalling tactics than you will find out there no more stock

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kradcliffe
Voyager
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Galaxy Note20 Series

I thought all the Samsung staff were "experts" although it doesn't seem so. All the ones I have had the pleasure of dealing with were not that great to be honest, and don't even get me started on the experience stores. 

Attelos
Apprentice
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Galaxy Note20 Series
when I went to the Oxford Street shop in London last year. I knew more than the person serving me who was not really interested in helping me
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