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Original topic:

the pc thing is crap

(Topic created on: 13-11-2020 10:16 PM)
NaviMonsta
Apprentice
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Got this new note about 4 months ago. Never had one and was not impressive with the s pen. A friend did this on my phone today and said its faulty. Does anyone know if this is covered by warranty and how do you make a claim. 

image

The blank bit . Nothing happens. 
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6 REPLIES 6
TessM
Mastermind
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Hi @NaviMonsta ,

 

can you tell us if you are using a case with a magnet on it? If not, can you please run the following test and let us know how you get on?

 

• From the phone dialler, enter *#0*#.

• Select Touch.

• Place your finger over the screen and trace the pattern.

 

Does it follow your finger closely and accurately?

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NaviMonsta
Apprentice
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just done that. all the border and cross lit up green and yes a case. its leather with no magnet
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TessM
Mastermind
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Can you please remove the case and let us know if the same thing is happening? What results did you get on the test @NaviMonsta ?

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NaviMonsta
Apprentice
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case off and re did the test. all borders and cross lit up green correctly. both test done by finger tip.
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NaviMonsta
Apprentice
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ok now. left the device out of the case overnight and the s.pen functions correctly. ordering a new case but odd as it has zero magnets. Thank you for your assistance 😊

Screenshot_20201114-102640_Samsung Notes.jpg

ChrisM
Moderator
Moderator
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That is odd, @NaviMonsta, but glad you got it sorted!

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