tele photo lens not working properly

[Toan2701]

Recently I updated the latest version for my Samsung Galaxy note 20 ultra and realized that the telephoto lens does not work anymore.

When hitting the 5x zoom, it's only optical zoom that was in place. I tried multiple times, with different settings, lightings... but nothing worked.

Could any body help show how we can turn it on as the good old days?

[leicesterMan]

It's software fault

[leicesterMan]

Hopefully they'll fix it in the next update

[Toan2701]

 it's not a new issue, I don't know if they even care enough to read this thread and fix. If not, my next phone won't be Samsung.

[5xzoom]

Same problem 😭

[Toan2701]

I called Samsung service department and they said that they have no idea on this issue, and when I mentioned that there are other people on this community sharing the same experience, they said "that group is not authorized by Samsung, and so their comments are not reliable." really?