If you are talking about the free ear buds offer on Note pre‐order, they are not sent out automatically. You have to claim them by going to the benefits section of the samsung members app, scroll right down to the bottom of the screen, second from the bottom I think, click on the "Have you claimed your reward yet?" option, follow from there, press claim and fill out form. Samsung will verify details within 5 days (they say) and send you your voucher to order the buds.
If you are talking about the free ear buds offer on Note pre‐order, they are not sent out automatically. You have to claim them by going to the benefits section of the samsung members app, scroll right down to the bottom of the screen, second from the bottom I think, click on the "Have you claimed your reward yet?" option, follow from there, press claim and fill out form. Samsung will verify details within 5 days (they say) and send you your voucher to order the buds.