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Original topic:

Sim 1 just stopped working on Note 20 Ultra

(Topic created on: 24-12-2020 08:26 PM)
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GraemeD
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It was working earlier today and suddenly stopped working. Can't call or use data but the card works fine in Sim 2. I've tried cleaning the card etc but nothing seems to work. Haven't dropped the phone and can't think why it suddenly stopped working. Any help would be appreciated.

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BandOfBrothers
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Before ejecting the sim card have you tried a soft reboot by turning your phone Off and On  @GraemeD  ?


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Easty
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Swop them over see if its the sim card or issue with sortware/phone ?
Samsung Galaxy Note 10 Plus 5g
Samsung Tab S6 Lte 256gb
Samsung Galaxy Watch
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GraemeD
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Hi, yes. Rebooted and tried different sim in slot one and no joy, also tried the original sim in different phone and it worked fine. Phone is about a week or so old.

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BandOfBrothers
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Who supplied the phone to you @GraemeD  ?

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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GraemeD
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Bought new and sealed from private Ebay seller

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BandOfBrothers
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I've asked @GraemeD because I'm wondering if that sim slot as each has it's own imei number has been blacklisted which is usually due to it being reported as lost or stolen.

 

If so you can't get this lifted as the network that's applied it will only lift it for the original owner. 

 

I hope I'm wrong but ebay purchases can end up with this outcome. 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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GraemeD
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It worked fine up until today so you think someone may have reported it?

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BandOfBrothers
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It's a known issue from sales from auction sites such as ebay that a person upgrades and then sells the upgrade to make money and then days or weeks later reports it as lost or stolen to which the network blacklists it and then supplies another under insurance.

 

You can check its status online.

 

One such site in the UK is https://www.checkmend.com/uk/ 

 

I hope I'm wrong @GraemeD 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

GraemeD
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Yep, you were right. So now starts the process of returning it through Ebay.

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