Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

Sim 1 just stopped working on Note 20 Ultra

(Topic created on: 24/12/20 21:05)
GraemeD
Navigator
Options
Galaxy Note20 Series

It was working earlier today and suddenly stopped working. Can't call or use data but the card works fine in Sim 2. I've tried cleaning the card etc but nothing seems to work. Haven't dropped the phone and can't think why it suddenly stopped working. Any help would be appreciated.

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
BandOfBrothers
Superuser I
Superuser I
Options
Galaxy Note20 Series

It's a known issue from sales from auction sites such as ebay that a person upgrades and then sells the upgrade to make money and then days or weeks later reports it as lost or stolen to which the network blacklists it and then supplies another under insurance.

 

You can check its status online.

 

One such site in the UK is https://www.checkmend.com/uk/ 

 

I hope I'm wrong @GraemeD 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

View solution in context

16 REPLIES 16
BandOfBrothers
Superuser I
Superuser I
Options
Galaxy Note20 Series

Before ejecting the sim card have you tried a soft reboot by turning your phone Off and On  @GraemeD  ?




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

0 Likes
Reply
Easty
Helping Hand
Options
Galaxy Note20 Series
Swop them over see if its the sim card or issue with sortware/phone ?
Samsung Galaxy Note 10 Plus 5g
Samsung Tab S6 Lte 256gb
Samsung Galaxy Watch
0 Likes
Reply
GraemeD
Navigator
Options
Galaxy Note20 Series

Hi, yes. Rebooted and tried different sim in slot one and no joy, also tried the original sim in different phone and it worked fine. Phone is about a week or so old.

0 Likes
Reply
BandOfBrothers
Superuser I
Superuser I
Options
Galaxy Note20 Series

Who supplied the phone to you @GraemeD  ?

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

0 Likes
Reply
GraemeD
Navigator
Options
Galaxy Note20 Series

Bought new and sealed from private Ebay seller

0 Likes
Reply
BandOfBrothers
Superuser I
Superuser I
Options
Galaxy Note20 Series

I've asked @GraemeD because I'm wondering if that sim slot as each has it's own imei number has been blacklisted which is usually due to it being reported as lost or stolen.

 

If so you can't get this lifted as the network that's applied it will only lift it for the original owner. 

 

I hope I'm wrong but ebay purchases can end up with this outcome. 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

0 Likes
Reply
GraemeD
Navigator
Options
Galaxy Note20 Series

It worked fine up until today so you think someone may have reported it?

0 Likes
Reply
Solution
BandOfBrothers
Superuser I
Superuser I
Options
Galaxy Note20 Series

It's a known issue from sales from auction sites such as ebay that a person upgrades and then sells the upgrade to make money and then days or weeks later reports it as lost or stolen to which the network blacklists it and then supplies another under insurance.

 

You can check its status online.

 

One such site in the UK is https://www.checkmend.com/uk/ 

 

I hope I'm wrong @GraemeD 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

View solution in context

GraemeD
Navigator
Options
Galaxy Note20 Series

Yep, you were right. So now starts the process of returning it through Ebay.

0 Likes
Reply