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Original topic:

Screen Still off after ending a call

(Topic created on: 08-10-2020 10:52 AM)
Daphne77
Apprentice
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Galaxy Note20 Series

Hi,

When I start a call and move the phone near to my ear the screen goes off. When I finish the call the screen is still off and I can not close the call. I need to turn on the screen with the power button and after that the screen goes on.

How can I fix that? When I move the phone away from my ear I want the screen to go on.

 

thanx

2 REPLIES 2
Keithy
Journeyman
Options
Galaxy Note20 Series
same problem annoying
Daphne77
Apprentice
Options
Galaxy Note20 Series

Hi, I think I found what the problem was!

Every time I had a call at the moment that I put the phone on my ear I used to close the screen from the power Botton on the side. I used to do the same thing with my Note 9. 

When I stop using the side key to close the screen (it goes black by itself when I put it on my ear) while on a phone call it works fine. When I finish a call and take the phone away from my ear the screen wakes up and I can finish the call properly.

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