my screen doesn't work at all. My phone still functions but with a black screen. I've tried a hard reset but didn't work. I've made sure it was charged and did the same but it didn't work.
It hasn't been dropped, put in water or anything like that.
Anyone having the same issue?
I am facing the same problem. Service support and support by call cntr are alarmingly worse. For a device in premium pricing range such failures during warranty and poor service support are dreadful combination. It's better buyers think twice b4 eying for a Note 20 Ultra 5G.
I have the same problem with my note20ultra. I bought it in South Korea, but currently I am in Turkey. I gave it to svc center 2 month ago. They are still not able to fix it.
i have the same issue with note 20 ultra .
i pressed it so hard from all the angles of screen .then it start working .
but its better to sell it rather than this issue comes back again .
its so annoying
Have the same issue. Booked a repair but no parts in stock so are replacing it with A Galaxy S21 Ultra. All very well but trying to get my data backed up but cannot find any tools that will help without putting the phone in Debugging mode which cant be done with a dead screen. Anybody know of any solutions for this?
I have the same issue. I was whtching YouTube, I paused to talk to my friend and when I looked back, the screen was black. I tried hard reset, charging but nothing happen.
I took it to repair and Samsung said this because of a device misuse. I don't know what to say! It wasn't dropped nor it was wet. Anyhow it has been three months with a lot of fighting and now just had enough. It is what it is. Good service Samsung!!!
Tip: the only thing that can help with your data is to use Samsung Dex. I lock my phone with a password, so I just connected it and connected a keyboard. Then I entered my password blindly then pressed enter. If you use different lock, I don't know how but try Google it.
Had this same problem.paid 365 for a new screen. My phone was 2 yrs old. Looks to me like this is a regular problem Samsung needs to take responsibility for.