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Original topic:

Samsung will not honor their promotions

(Topic created on: 10-09-2020 03:03 PM)
Miller81
Journeyman
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Galaxy Note20 Series

I purchased 2 Galaxy Note Ultras for my wife and I on Aug 31st, 2020.  My wifes was delivered 4 days later and mine was delivered 9 days later.  I was able to redeem the buds for my wifes phone, however when I registered my phone the promotion wasn't there anymore.  I got on the chat with a Samsung representative and "Harry" was very rude and would not do anything to assist me in receiving what I am entitled to.  I understand that the promotion may have ended without notice, but the issue is prior to purchasing the phone I called Samsung to ensure I would receive the buds knowing that the phones wouldn't be delivered for 5 to 10 days.  The Samsung rep indicated that I had until the end of September to redeem the buds but now they will not honor them.

12 REPLIES 12
Miller81
Journeyman
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Galaxy Note20 Series

Thank you for sharing :smiling-face:

cjohnson2
First Poster
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Galaxy Note20 Series

I purchased a range on 10-8-2020 because of an stainless steel back guard promo. It has been 5 months and I have not received it. I use to get emails after numerous calls to the customer service number (worthless by the way), saying they apologize for the delay. I do not even receive those now. The promo was a scam. I will have to explore other options to get Samsung to honor their deal 

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Samdung Chaos
First Poster
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Galaxy Note20 Series

Samsung has some serious problems with it's promotions division not being able to process promised promotions. If anyone is making a decision as to whether to buy a product from Samsung based on the rebate don't buy it. Samsung has had a great reputation till now, looks like they are going the way of Nokia.

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