Samsung will not honor their promotions

[Miller81]

I purchased 2 Galaxy Note Ultras for my wife and I on Aug 31st, 2020.  My wifes was delivered 4 days later and mine was delivered 9 days later.  I was able to redeem the buds for my wifes phone, however when I registered my phone the promotion wasn't there anymore.  I got on the chat with a Samsung representative and "Harry" was very rude and would not do anything to assist me in receiving what I am entitled to.  I understand that the promotion may have ended without notice, but the issue is prior to purchasing the phone I called Samsung to ensure I would receive the buds knowing that the phones wouldn't be delivered for 5 to 10 days.  The Samsung rep indicated that I had until the end of September to redeem the buds but now they will not honor them.

[Miller81]

Thank you for sharing

[cjohnson2]

I purchased a range on 10-8-2020 because of an stainless steel back guard promo. It has been 5 months and I have not received it. I use to get emails after numerous calls to the customer service number (worthless by the way), saying they apologize for the delay. I do not even receive those now. The promo was a scam. I will have to explore other options to get Samsung to honor their deal 

[Samdung Chaos]

Samsung has some serious problems with it's promotions division not being able to process promised promotions. If anyone is making a decision as to whether to buy a product from Samsung based on the rebate don't buy it. Samsung has had a great reputation till now, looks like they are going the way of Nokia.